Refunds & Returns Policies

Refunds and Returns Policy

Effective Date: November 10, 2024

Welcome to Luminar Studios LLC’s Refunds and Returns Policy. We strive to ensure that you are completely satisfied with your purchases from Luminarstudio.com. If you are not satisfied with a product, this policy outlines the conditions, process, and timeframes for returns and refunds, whether for physical or digital products. Please review the information below to understand how we handle returns and refunds.

1. General Policy

Our goal is to offer high-quality physical and digital products for your needs. This policy applies to both physical products (e.g., printed photographs, video production kits) and digital products (e.g., downloadable digital media, online subscriptions, or software tools).

2. Return and Refund Eligibility

Physical Products:

• Physical products are eligible for returns within 30 days of the delivery date.
• The product must be unused, in its original packaging, and in the same condition as when received.
• Please include all original accessories, manuals, or other included items to ensure a successful return.

Digital Products:

• Due to the nature of digital products, returns and refunds are not typically available once the product has been downloaded or accessed.
• Exceptions may be made in cases where there are technical issues or product defects that prevent you from using the digital product as intended. For these cases, please contact us at herbertnoutadie@gmail.com to discuss refund eligibility.

3. Non-Refundable Items

• Gift Cards
• Final Sale Items: Any product marked “Final Sale” is not eligible for returns or refunds.
• Customized Products: Products customized to customer specifications may not be eligible for return unless they arrive defective or damaged.

4. Return and Refund Process

To initiate a return or request a refund, please follow these steps:

Step 1: Contact Us

• Email us at herbertnoutadie@gmail.com with your order number, reason for the return, and whether the product is a physical or digital item.
• For digital products, please include a detailed description of any issues or defects encountered.

Step 2: Return Authorization

• Our customer support team will respond within 2 business days and provide you with return instructions and a Return Authorization Number (RAN) if applicable.
• Unauthorized returns may be refused or delayed, so please wait for our response before sending the product back.

Step 3: Shipping the Return (for Physical Products)

• You are responsible for the cost of return shipping unless the item is defective or an error occurred on our part.
• Use a trackable shipping method to ensure your return is received, as we cannot be responsible for items lost during return transit.

Step 4: Inspection and Refund Processing

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
• For approved returns, a refund will be processed within 5–10 business days to your original method of payment.

5. Refund Conditions

• Approved Returns: Refunds for returned items will include the purchase price, excluding original shipping fees, which are non-refundable.
• Partial Refunds: In some cases, we may provide partial refunds for returned items that are not in their original condition or have missing parts.
• Defective or Damaged Items: If you receive a defective or damaged product, please contact us immediately at herbertnoutadie@gmail.com for assistance and a possible replacement or full refund.

6. Exchanges

We offer exchanges for physical products if they are defective or damaged upon arrival. Please contact us within 7 days of delivery to arrange an exchange. For digital products, contact us if you encounter any technical issues, and we will work to resolve the issue as quickly as possible.

7. Digital Product Download Issues

If you experience technical issues with downloading or accessing a digital product, please reach out to our support team at herbertnoutadie@gmail.com. We will work with you to troubleshoot and provide alternative access to the purchased digital content when possible.

8. Cancellations

• Physical Products: Orders for physical products can be canceled before shipping. Once shipped, the item will need to be returned for a refund.
• Digital Products: Digital product orders cannot be canceled once the download or access link has been provided.

9. Customer Support Contact Information

For any questions, assistance with returns, or additional support, please contact us:

• Email: herbertnoutadie@gmail.com
• Address: 11009 Clifton Blvd, Cleveland, OH 44102, United States
• Response Time: We aim to respond to all customer inquiries within 2 business days.

10. Policy Updates

We may update this policy from time to time to reflect changes in our services, products, or applicable regulations. Please review this page periodically to stay informed of any changes. Continued use of our website and services after updates constitutes acceptance of the revised policy.

Thank you for choosing Luminar Studios LLC. We appreciate your business and are committed to providing a satisfying experience with every purchase.